DOWNTIME RECORDING IN THEME PARK OPERATIONS
Every Minute Matters: How CmdCentr Maximises Uptime in Theme Parks
Every theme park operator understands the importance of uptime. Downtime means lost revenue, frustrated guests, and a tarnished reputation. CmdCentr tackles this challenge head-on with a comprehensive downtime management system designed for the unique needs of theme park operations.
Capturing Every Second:
From Planned to Unforeseen
CmdCentr doesn’t just track ride operation during peak hours. It accounts for every minute of the day, from park opening to park closure. This includes categorised recording of late openings, early closures, and temporary unplanned closures, such as weather or technical.
Downtime Made Easy:
Intuitive Recording and Guided Procedures
Forget clunky, time-consuming downtime logs. CmdCentr seamlessly integrates downtime recording into the intuitive flow of the CmdCentr Ride App. With a few taps, operators can record downtime events, ensuring a clear and consistent record.
But downtime isn’t just about hitting a button. CmdCentr goes the extra mile by providing predefined checks to be completed during downtime. These checks ensure proper procedures are followed, and all actions are recorded, timestamped, and attributed to users for complete accountability.
Real-Time Visibility:
Keeping Everyone on the Same Page
Managers and team leaders can’t afford to wait to hear about downtime or incidents second-hand. CmdCentr’s Admin Portal and Manager App offer real-time visibility into downtime events. See live progress of downtime checks, monitor the duration of current downtime, and ensure your team is working efficiently to get rides back online.
Built for Theme Parks, Built for Reality
CmdCentr understands that theme park operations are dynamic. That’s why it offers features that reflect the on-the-ground reality:
The reality
How to handle it with CmdCentr
Evolving Downtime Reasons
Managers and team leaders can’t afford to be glued to a physical logbook. CmdCentr’s Admin Portal and Manager App offer real-time visibility into downtime events. See live progress of downtime checks, monitor the duration of current downtime, and ensure your team is working efficiently to get rides back online.
Unknown Downtime Reason
Not every operator can diagnose problems on the spot. After capturing the Primary reason (e.g. Technical), CmdCentr allows for “Ask Later” on secondary reasons, letting operators record the downtime and get help immediately. Once the engineer identifies the issue, the secondary reason can be easily added for comprehensive reporting.
Complex Downtime
Sometimes, a few extra details can make a big difference. CmdCentr allows operators to capture additional notes for specific reasons, preserving valuable detailed information for future reference.
Central Command and Accurate Reporting
The buck doesn’t stop at the ride level. CmdCentr offers a dedicated Control Panel for central command teams. This visual dashboard displays downtime in real-time, allowing controllers to oversee the situation and communicate effectively with the wider team. Real-time editing ensures data accuracy, leading to reliable reporting.
Did someone say reports?
Speaking of reports, CmdCentr provides a library of reports, including dedicated downtime reports for in-depth analysis and data-driven decision making.
Beyond Downtime:
A Connected Ecosystem
Downtime data from CmdCentr isn’t trapped in a silo. It can be seamlessly integrated with other systems, such as EAM/maintenance systems or even guest-facing signage and visitor apps. This creates a connected ecosystem that fosters better communication, proactive maintenance, and ultimately, a more enjoyable guest experience.
By maximizing uptime and providing valuable data insights, CmdCentr empowers theme park operators to deliver unforgettable experiences, every minute of the day.
Legoland® Windsor Resort achieved a 95% reduction in ride downtime thanks to their lightning-fast morning checks.
So, what could it do for
Have a great day with our ride operations software.
Don’t get bogged down
CmdCentr has the detail. Optimised to capture detailed downtime information quickly and efficiently, you’ll wonder how you ever reviewed downtime before.
It’s your reality
We’ve really thought about how to capture downtime properly. CmdCentr adapts to the reality of your operation, before, during and after the event.
Capture it. Use it.
All ride downtime information is captured and stored securely for you to access when you need it. From live oversight, to detailed audits and reporting. It’s all there.